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Email:sales.executive@dgtuochi.com
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Dongguan Tuochi lntelligent Technology Co.,Ltd
Starlink Mini Accessories
Starlink V5 Accessories
Standard Network Accessories

Mini Power Banks and Chargers

Mini Mounts and Holders

Mini Cases Bags and Covers

Mini Cables and Car Power

Starlink V5 Power

Starlink V5 Bag

Ethernet Adapters for Gen2 Gen3

Extension Cables and Connectors

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Home > Support & Help Center

Support & Help Center

Frequently Asked Questions

Brand & Business Cooperation

Q1: What is the Minimum Order Quantity (MOQ) for OEM/ODM customization?
A: Our standard MOQ starts at just 10 pieces to support initial evaluation, sampling, and market testing. For deeply customized branding or exclusive molds, terms can be tailored.
Q2: How fast can you deliver samples for new projects?
A: We can quickly output 3D rendering designs within 5 days and physical functional prototypes within 15 days based on your project files or client specifications.
Q3: Do you support global shipping for international distributors?
A: Yes, over 35% of our business serves North American and European brand owners and distributors, with full compliance for cross-border logistics.
Q4: What are your standard mass production lead times?
A: We typically achieve trial production and full-scale manufacturing delivery within 30 days of sample confirmation.

Product & Technical Questions

Q1: What international certifications do your accessories hold?
A: Our core products have earned international safety and compliance credentials including UL, CE, FCC, RoHS, UN38.3, and MSDS.
Q2: Are your outdoor power solutions weather-resistant?
A: Yes, our portable power charging boxes (such as our high-capacity outdoor lithium series) feature IP65 dustproof and waterproof ratings for tough environments.
Q3: Which Starlink terminal models are covered by your accessories?
A: We provide a full peripheral ecosystem covering Starlink Mini, Gen 2, and Gen 3 terminals.
Q4: How do I ensure product quality before bulk purchasing?
A: Our facility utilizes 7 major types of professional compliance testing instruments and is backed by TÜV Rheinland factory audit standards.

Starlink Terminal Compatibility & OEM Customization

Precisely Tailored to Meet the Weather Resistance Requirements and Outdoor Application Scenarios of SpaceX Starlink Terminal Equipment.

Starlink ModelMountingPowerCables & ConnectivityProtection & Storage
Starlink Mini✓✓✓✓
Starlink V5Custom✓Custom✓
Starlink Gen 2V2CustomCustom✓Custom
Starlink Gen 3 / V3CustomCustom✓Custom
Starlink Standard 4XCustomCustom✓Custom
Looking for a different configuration? OEM & OEM/ODM customization is available for product dimensions, cable lengths, colors, structures and branding.

User Manuals & Installation Guides

Download comprehensive product user manuals, installation steps, and technical specifications:

Starlink Mounts & Brackets Manual

Step-by-step setup guide for magnetic rooftop suction mounts, vehicle sunroof brackets, and pipe adapters. Includes installation safety parameters.

Download PDF Spec Sheet
Outdoor Power Box User Guide

Operating instructions for high-capacity multi-functional lithium charging boxes. Covers IP65 usage guidelines, indicator statuses, and UN38.3/MSDS safety notes.

Download PDF Spec Sheet
Cables & Adapters Quick Start

Plug-and-play documentation for ethernet network adapters, 2-in-1 connection lines, and car cigarette lighter boost units.

Download PDF Spec Sheet

Shipping & Return Policy

Shipping Policy

  • Production & Dispatch: Bulk manufacturing orders are efficiently processed and ready within 30 days. Sample requests ship out immediately from stock.

  • Global Logistics: Fully optimized for global cross-border e-commerce platforms (such as Amazon). We support international courier, air freight, and ocean shipping.

  • Secure Packaging: All accessories undergo drop-test evaluations and use export-grade protective cartons to ensure zero transit damage.

Return & Exchange Policy

  • Rigorous Quality Control: Built under strict manufacturing standards evaluated via TÜV Rheinland assessments.

  • Defect Coverage: If any manufacturing defect is discovered, report it within 30 days of receipt for quick evaluation, component replacement, or refund support.

  • Customized Orders: OEM/ODM customized items follow tailored agreements established during sample sign-off phases.

Phone Support

Mon‑Fri 9:00‑18:00 CST
8618902603673

Email Contact

sales.executive@dgtuochi.com

Factory Address

Room 301, No. 2, Xinwei 3rd Alley, Longjiatian, Huangjiang Town, Dongguan City, Guangdong Province

Business Hours

Monday ‑ Friday: 9:00‑18:00
Saturday: 9:00‑17:00
Sunday: Closed

Send Us a Message

Have a question about our products or need a custom solution? Fill out the form below and we’ll get back to you within 24 hours.

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